Frequently Asked
Questions image

Frequently Asked Questions

About Nuzzle
General FAQs
Shipping FAQs
Returns
Satisfaction Guarantee

About Nuzzle

Our Standard Pillow size is 18 inches by 26 inches. Our King Pillow size is 18 inches by 33 inches.

Yes! The outer cover of Nuzzle Pillow is washer-friendly and we've designed our Pillow to be easy to maintain and keep clean. Wash Instructions: 1. Remove inserts from the outer Pillow cover 2. Wash outer Pillow cover in washer with cool water and mild detergent on a gentle cycle 3. Tumble dry with low heat

Every Nuzzle Pillow comes with three possible configurations depending on your personal preference: SOFT, MEDIUM, and FIRM. For stomach and back sleepers, we recommend the SOFT configuration- just leave the blue tag inner Pillow and set the red tag inner Pillow aside. For back sleepers, we recommend the MEDIUM configuration- for this, you can leave the red tag inner Pillow in the outer case and set the blue tag inner Pillow aside. For a FIRM Pillow, place both red and blue tag inner Pillows in your outer Pillow case- we recommend this configuration specifically for side sleepers!

We recommend fluffing your Pillow before use and, if possible, daily. Just a quick fluff will do to keep your Pillow at maximum puffiness.

Yes, the Nuzzle pillow is made from down alternative and are hypoallergenic, keeping good care of your skin year round.

General FAQs

We only allow usage of one promotional code per purchase order

At this time, we use FEDEX and USPS Priority Mail to ship our products.

Our products are certified and tested thoroughly to be free from toxins and harmful chemicals.

We only procure product from sources that meets our high standards of sustainability and are 100% cruelty-free

Shipping FAQs

Once you've placed your order, your product should ship within 2 business days. Once the product has shipped, you should receive a Fedex tracking number to the same email as your order confirmation. If you're having difficulties tracking your order, please reach out to us at support@getnuzzle.com.

In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.

In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.

In most cases we are unable to make changes, but please feel free to contact us at support@getnuzzle.com.

Your product should ship within 2 business days. Shipping speed will depend on if you chose Standard shipping (2-7 business days) or Priority shipping (2 business days)

Returns

Our standard return policy lasts 60 calendar days. If 60 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused or in like-new, donatable condition. You do not need the original packaging and we are unable to accept returns of stained, damaged, or incomplete pillows. To complete your return, we require a receipt or proof of purchase.

Nuzzle customer support will issue you a prepaid shipping label once the return is initiated.

To initiate a return, please contact us at support@getnuzzle.com.

Once your return is received and inspected, we will send a followup email regarding your refund. Please allow 1-2 weeks from our receipt date. Most are processed within 5-7 business days to your original payment method.

Our warranty is lifetime! If you've received a defective item, please contact us support@getnuzzle.com.

Satisfaction Guarantee